Esther Caldwell
Owner and general manager
Runs the company. Spends part of each week at the dispatch desk so she hears what customers hear.
The company
One shop, one desk, twenty vans
We run 20 vans out of one shop on North Highland Avenue in Jackson. Forty people work here: dispatchers, plumbers, apprentices and the office. Residential and light commercial work come through the same desk, so a landlord's tenant call and a homeowner's leak get booked the same way.
Our own dispatch desk, staffed around the clock
Three service lines: repair, drains, water heaters
Written price before work starts
The company in four numbers
20
Vans40
People on the team3
Service lines24 h
Emergency line
The people on the line and in the vans
Who runs it
Daphne Forbes
Field operations manager
Schedules the vans and trains the apprentices. Rides along with each new technician before they take a van alone.
Delroy Alleyne
Dispatch manager
Leads the call center. Every dispatcher, on days and nights, reports to him.
Talk to the desk
A dispatcher can answer what we do, where we go and when a window opens.