Jackson, Tennessee · dispatch desk open 24 hours
We run 20 vans out of one shop in Jackson. Our own dispatch desk takes your call, books the nearest crew and texts you the arrival window and your technician's name.
What do you need?
Service windows
Scheduled visits get a two-hour window, confirmed by text the morning of. An emergency skips the board: call the 24-hour line and the next available crew goes.
| Weekends | Weekdays | |
|---|---|---|
| Zone 1 · Jackson, north and central | WeekendsSaturday windows, 8 a.m. – 4 p.m. | WeekdaysSame-day windows, 7 a.m. – 7 p.m. |
| Zone 2 · Jackson, south and east | WeekendsSaturday windows, 8 a.m. – 4 p.m. | WeekdaysSame-day windows, 7 a.m. – 7 p.m. |
| Zone 3 · Denmark, Medon, Pinson, Spring Creek | WeekendsSaturday windows, 9 a.m. – 3 p.m. | WeekdaysSame-day windows when booked by 3 p.m. |
| Zone 4 · Humboldt, Milan, Trenton, Bells, Maury City | WeekendsSaturday by appointment | WeekdaysSame day when booked by 10 a.m., otherwise next day |
| Zone 5 · Huntingdon, Scotts Hill, Bolivar, Brownsville | WeekendsEmergency visits only | WeekdaysNext-day windows, 8 a.m. – 5 p.m. |
Three service lines
Houses, small shops, offices and rental units all come through the same desk and get booked the same way.
Leaks, running toilets, fixtures, shutoff valves, supply lines and disposals, in houses and small commercial spaces.
Faucets, toilets, valves, supply lines
Restrooms, mop sinks and small kitchens
A written price before work starts
From a slow sink to a backed-up main: cable and jetting, then a camera look and a written note of what it showed.
Cable and jetting
Camera inspection of the line
What the camera saw, in writing
Tank and tankless repair, flushing and replacement, sized to the house or the shop. We tell you whether the heater is worth repairing.
Repair, flush and replacement
Sized to the household or the shop
Permit pulled where the work needs one
The dispatch desk
Our dispatchers sit at the shop on North Highland Avenue and see where every van is.
They take your address and what is happening, book the nearest crew and text you the arrival window and your technician's first name. If the job needs a second van, they send it.
Staffed 24 hours a day, nights and Sundays too
No outside answering service
A text with your window and technician's name
Your photos go to the technician before the van arrives
Membership
Pay once a year for a plumbing check and earlier booking on the dispatch board. It is a service plan, not insurance.
For a house or a rental you own.
For a shop, office or restaurant.
Not insurance. A plan does not pay for repairs, parts or damage; repair work is priced separately, in writing, before it starts. The plan is charged once a year and renews until you cancel by calling or texting the office before the renewal date.
After the visit
“Our floor drain backed up on a Friday afternoon. The dispatcher took the details, and a technician with a camera arrived inside the window she gave me.”
“A tenant called about a leaking supply line on a Sunday. One call to the desk, a text when the van left, another when it arrived.”
“The technician said the water heater was worth repairing and wrote the price down first. I had been braced for a replacement pitch.”
Sample reviews.
Where the vans go
Every van starts at the shop on North Highland Avenue. The zones above set how soon a window opens.
We don't send vans to Memphis or the Nashville area. If your town isn't listed, call and the dispatcher will say straight away whether a van can reach you.
ZIP codes: 38301, 38305, 38306, 38308, 38391, 38356, 38366, 38343, 38358, 38382, 38006, 38050, 38012, 38344, 38374, 38008
Questions
A dispatcher at our shop answers. They take your address and what is happening, send the nearest crew and text you the arrival window and your technician's name.
Yes. Calls after 7 p.m., on Sundays and on holidays carry a higher dispatch fee. The dispatcher gives you the figure before a van is sent, and you can say no.
Yes. The technician finds the problem, explains the options and writes the price down before any work begins. The dispatch fee covers the drive and the diagnosis; repair work is priced separately.
Scheduled visits get a two-hour window, texted the morning of the visit. If a van is running late, the dispatch desk texts you before the window ends.
Light commercial: shops, offices, restaurants and rental units. We don't do new construction on large buildings or process piping.
Not an emergency?
Tell the dispatch desk what is going on. They text you a window, usually the same business day.